Grievance Policy

The student grievance procedure is in place to give students a platform to put forth a complaint about educational services received from institution. A grievance differs from an appeal of an academic decision, as it deals with service issues and not the actual outcomes of course work. A student may file a grievance if s/he believes s/he has been improperly served.

Informal Resolution

Written Grievance

If the student is unsatisfied with the response, the student may make a formal, written complaint to the relevant administrator.

Any formal complaint must be submitted within 30 days of the concern arising. The student must state the nature of the grievance and the remedy s/he is seeking and describe any previous attempts to resolve the issue.
The administrator reviews the situation and should provide a written response within 3 days of receiving the complaint.

Appeal

If the student is unsatisfied with the response, the student may make a formal, written complaint to the relevant administrator.

Appeals regarding academic services are to be submitted to the Director of Operations. Appeals regarding financial issues are also to be submitted to the Director of Operations.
Any appeal must be submitted within 30 days of the transmission of the first level administrative response. The student must state the nature of the justification for the appeal and describe any previous attempts to resolve the issue.
The Director of Operations reviews the situation and should provide a written response within 15 days of receiving the appeal. The Director’s decision is final.
If grievance still remains unresolved the student may open an appeal with Georgia Nonpublic Postsecondary Education Commission (GNPEC).